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Wighthouse Country Crafts

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COMPANY POLICIES

Thank you for choosing my company for your handcrafted item purchase, you won't be disappointed! I create each item I sell at the time the order is placed and spend many hours to complete each item. I do not have employees and I personally make everything I sell. You will receive an e-mail from me giving you an estimated date by which I expect to complete your order and a 2nd e-mail when your order ships with the delivery method and a tracking or confirmation number. Completion time depends on how many orders I have ahead of yours, but if you need something by a specific date let me know and I'll let you know if it can be completed by then. Almost any of the items can be personalized, don't hesitate to ask. I pride myself on giving superior customer service and a high quality finished product that will never disappoint you. If your order total is $100 or more you will receive a 5% discount.

PAYMENT OPTIONS

All orders must be paid in full before they will be produced and shipped.

CHECKS & MONEY ORDERS: I will gladly accept your personal or business check for payment, items paid for with a check will be shipped as soon as the check clears my bank and the order is completed. I hate having to delay shipping for any reason but I've received enough bad checks that I have to ensure the check will clear before the item is mailed.

CREDIT CARDS: I accept Visa and Mastercard through my secure server.

PAYPAL: I have a verified business account through Pay Pal. Pay Pal is an option for payment through the shopping cart.

RETURNS

Returns are accepted only in the event of defective merchandise. All items are shipped with insurance and items damaged during shipping will be replaced or your money refunded through an insurance claim. Personalized items are not returnable. Due to the nature of handcrafted items no two will ever be exactly alike.


INTERNATIONAL ORDERS

I do accept international orders. The only payment accepted on international orders is Pay Pal.


PRINTED CATALOG

I do not have a print catalog. All items available are listed on the web site.


SHIPPING

Shipping is included in the price of the product, except for soap which will be charged shipping based on weight and destination. This applies only to orders in the continental U.S. Alaska, Hawaii and foreign countries please e-mail for shipping quote.


INSURANCE & DELIVERY CONFIRMATION: Insurance and delivery confirmation will be included on all orders.

DAMAGE CLAIMS: Orders are shipped with insurance and we are not responsible for damage, or lost packages, after our delivery of the package to the carrier. Orders are carefully packaged to make it safely to their destination in original condition, but occassionally packages arrive damaged or, on rare occassions, don't arrive at all. I have had very few damage problems and no lost packages since I began shipping. ALL CLAIMS for damage, and hidden damage upon opening, must be reported to the carrier immediately.

If your order was damaged in shipping please call the U.S. Postal Service (USPS) at 800-275-8777 and report the damage. They will start a claim for you. I retain the insurance receipt and will forward it to you to present to the carrier.

Do not send the damaged item(s) to us. The USPS requires the recipient to contact them and/or take the damaged item to them. Keep the box, damaged item(s) and all packing materials in case the carrier wants a claim investigator to inspect them. I will be happy to help in any way I can with an insurance claim. I carefully package all shipments with plenty of padding to ensure their safe delivery to you and have rarely had a damage claim.

PRIVACY

I do not share your information with anyone and NEVER sell customer information to mailing list companies. You can rest assured that your private information will not be released to anyone by me.

MISC INFORMATION

I do not have a minimum order amount for retail orders and I do not charge any type of "small order" fee. You will never receive a SPAM e-mail from my business, the only e-mails that I will send you are directly related to your order.

If you have any questions at all please feel free to contact me at the e-mail, snail mail address or phone number listed below and I'll be more than happy to answer them for you. My business has been registered with the State of Oregon Corporate Division since 1996 and my business status can be verified by contacting them if you should have any concerns about it.

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Questions? Want to exchange links? You can e-mail us at: Wighthouse Country Crafts


Wighthouse Country Crafts
P.O. Box 3056
La Pine, OR 97739
541-480-7801


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